OPEN POSITION · STUDENT SUCCESS
Student Success Partner
THE ROLE
What You'll Do
Student Success Partners at True North Education are adept communicators, helping coordinate all aspects of a student’s educational journey. You are the bridge between the True North team and the student’s family, assisting in all aspects of the planning and execution of their strategy as they achieve their goals. You’ll be the main point of contact here at True North for the student’s parents.
Student Success Partners work closely with the Admissions Consultant, understanding all of the recommendations that we have made, and ensuring that these are carried out in a timely manner. You’ll help the Admissions Consultant execute on these plans, but also suggest any improvements that you think will improve the student’s experience with us. You’ll work to ensure that all relevant tutors and mentors are assigned and that our services are being expertly delivered and up to the highest standards in the admissions consulting industry.
You’ll proactively communicate with the student’s family, keeping them informed of the student’s progress and receiving any feedback that they may have for our services. Being in tune with all parties, you’ll proactively flag any potential challenges. If any issues arise, you’ll resolve complaints and escalations by employing skillful communication and customer resolution skills.
TNE’s Student Success Partners work closely with their first-line supervisor and team in order to provide the strongest service, stay up-to-date on college admissions updates and trends, and develop best practices. In your day-to-day work, you are entrusted with a high degree of autonomy in how you plan and realize your vision for each student’s success.
Office working hours are from 10AM–7PM, 5 days a week, with frequent weekend work required in order to meet with students. Student Success Partners can expect to work more hours during the peak application period (September–January), and will be expected to check and answer messages outside of office hours.
Measures of Success
Delivering expert service to a set caseload of students and families
Meeting with students and parents according to a set cadence
Responding to and managing all family communications in a timely manner
Successfully anticipating parent concerns and flagging these to the team, in addition to expertly communicating progress to families
Recommending appropriate services and connecting students to the right tutors and mentors
Contributing to True North Education by participating in consultations and assisting with marketing efforts
Receiving strong feedback from students and families in the form of retention, referrals, and metrics
REQUIREMENTS
What We're Looking For
- Bachelor’s degree; advanced degrees and/or degrees from overseas US/UK universities are a plus
- 3+ years of experience in the education industry or an adjacent industry
- Experience managing client success, customer relationships, and resolution management
- A passion for connecting with and mentoring high school aged students
- Strong organizational skills
- Strong written and oral communication skills, with a focus on stakeholder management
- Proficiency in English and Thai
Bachelor’s degree; advanced degrees and/or degrees from overseas US/UK universities are a plus
Experience managing client success, customer relationships, and resolution management
Strong organizational skills
Proficiency in English and Thai
Strong written and oral communication skills, with a focus on stakeholder management
A passion for connecting with and mentoring high school aged students
3+ years of experience in the education or relevant industry
PRINCIPLES
What We Stand For
Genuine Growth & Impact
- Authenticity above all
- Character-first mentorship
- Long-term partnership
Insight-driven Personalization
- Meeting students where they are
- White-glove service excellence
- Data-driven insights
Unparalleled Results
- Admissions success & beyond
- Lifelong skills for lasting impact
- Building legacy value
APPLY NOW